Privacy Policy

This Privacy Policy describes how CADValley FZ-LLC (“CADValley FZ-LLC”, “we”, “our”, or “us”) handles information relating to the infraWizard software, website, and related support services.

By using infraWizard, visiting our website, or communicating with us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to:
•  the infraWizard desktop software;
•  the infraWizard website;
•  customer support and technical assistance services;
•  communications relating to infraWizard products and licensing.

The infraWizard desktop software operates locally on Your computer and does not collect, transmit, store, or share usage data, analytics data, project files, drawings, models, or personal information during normal installation or use.
infraWizard does not:
•  track user activity;
•  collect telemetry or analytics;
•  upload project data;
•  perform background internet communication;
•  monitor user behavior.

When You visit the infraWizard website, certain information may be collected automatically through standard website technologies, including:
•  IP address;
•  browser type;
•  device information;
•  pages visited;
•  visit duration;
•  referring websites;
•  cookies and similar technologies.

This information may be collected for purposes such as:
•  website functionality;
•  security;
•  traffic analysis;
•  improving website performance and user experience.
The website may use third-party services such as analytics providers, payment processors, or embedded services that process information according to their own privacy policies.

When You contact CADValley FZ-LLC for technical support, licensing assistance, or general inquiries, we may receive information voluntarily provided by You, including:
•  name and company information;
•  email address and contact details;
•  screenshots;
•  log files;
•  project files or drawings;
•  exported reports or technical data relevant to support requests.

Such information is used solely for:
•  responding to support requests;
•  troubleshooting;
•  resolving licensing or technical issues;
•  improving product reliability and support quality.
We request that users avoid sending confidential or sensitive information unless necessary for support purposes.

CADValley FZ-LLC does not sell user information.
Information may be shared only:
•  with service providers assisting in website hosting, payment processing, analytics, or support operations;
•  when required by applicable law or legal process;
•  when necessary to protect the rights, security, or operations of CADValley FZ-LLC.
Project files and support materials provided by users are not shared publicly or used for marketing purposes.

Because infraWizard itself does not collect user data during operation, no operational user-activity database is maintained by the software.
Information voluntarily submitted through support requests, purchases, website forms, or communications may be retained for reasonable business, support, legal, accounting, or security purposes and deleted when no longer reasonably required.

The infraWizard website may use cookies and analytics tools to improve website functionality and understand general website usage patterns.
Users may configure their browser settings to refuse or limit cookies, although some website functionality may be affected.

CADValley FZ-LLC takes reasonable administrative and technical measures to help protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

infraWizard may be distributed or promoted through third-party platforms, including the Autodesk App Store.
Use of third-party platforms, payment providers, or external services may be subject to the privacy policies and terms of those providers.

Users may contact CADValley FZ-LLC regarding questions about this Privacy Policy or requests relating to information voluntarily provided to us through support or communications.

CADValley FZ-LLC may update this Privacy Policy from time to time to reflect operational, legal, technical, or business changes.
The updated version will become effective upon publication on the official website or distribution with the Software.

For questions regarding this Privacy Policy, You may contact:
CADValley FZ-LLC
Email: info@cadvalley.com