Frequently Asked Questions

Installation & System Requirements

  • You can use infraWizard on AutoCAD, AutoCAD Civil 3D, and AutoCAD Map 3D versions 2019 through 2024.

    If you have only AutoCAD LT installed on your machine, you’ll not be able to use infraWizard because AutoCAD LT doesn’t allow using add-ins.

  • In order to use infraWizard, you basically need a 64-bit version of AutoCAD 2018 through 2023 installed on Microsoft Windows operating system.

    Some other applications are required to utilize certain features of infraWizard:

    • If you run infrWizard on AutoCAD Civil 3D, you’ll be able to utilize C3D surfaces to pick ground levels of the nodes and draw the ground line in longitudinal profiles.
    • If you’d like to export the BIM models of your pipe networks into nwc files to append them to Navisworks projects, you need to install NWC Export Utility which is a free add-in from Autodesk available at this link.
    • If you’d like to import the nwc files to Navisworks, you need to have Navisworks Manage installed on your computer. You’ll need also to use Microsoft Excel to prepare the data tables of pipe networks to be linked to the Navisworks BIM model.
Licensing

  • We are currently offering three license types for infraWizard which are 250-Pipes, 1000-Pipes, and Unlimited.

    The only difference between the three licenses is the project size limit which is defined by the total number of pipes in a project, while all licenses provide full functionality of the application.

    All licenses are time limited with one-year term.

  • An infraWizard license includes the following:

    • License to install and use infraWizard add-in application for AutoCAD and Civil 3D in engineering design for commercial purposes, on a single computer, for the license duration which is one year.
    • Technical support through infraWizard’s website (support tickets) and email.
    • Access to all application updates to be released during the license term.

  • Yes, you can upgrade a purchased license to a higher one. However, this will not be done through the online store.

    Please use the Contact form to provide us with the details of your license and the required upgrade to issue you an invoice for the amount of price difference. We’ll then upgrade your license and provide you with new license keys.

    Please bear in mind that the expiry date of your license will remain unchanged.

  • If you open an infraWizard project that contains a number of pipes exceeding the limit of your license, you’ll be able to use some of the application commands but the majority will be disabled.

    You’ll be able to carry out the following operations:

    • Use single pipe and single node editing by double-click.
    • Make graphical editing to the pipe networks using AutoCAD commands like Move, Stretch, and Rotate.
    • Change plan styles.
    • Change crossing settings to review interference between networks.
    • Change the Low/High settings to review the low and high points in pressure networks.

    You’ll not however be able to carry out any of the following operations:

    • Creating new pipes either from AutoCAD entities, by importing data files, or by splitting existing pipes.
    • Group editing of network elements.
    • Creating new longitudinal profiles.
    • Exporting a BIM model.
    • Exporting data files.
Delivery and Refund Policies

  • All products available for purchase on infrawizard.com are digital products and delivered via digital download only. No physical products are shipped for all products.

    Your file(s) will be available to download once payment is confirmed. There will be an opportunity to download right after checkout is complete and payment is received. Download link(s) for product(s) purchased will be emailed to the email address customer used in the checkout process.

  • We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.
    After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.

BIM

  • The BIM model exported from infraWizard is an AutoCAD .dwg file containing 3D Solid entities representing the network elements. The geometry data of the elements are exported separately into text files.

    To migrate this BIM model to Navisworks, you can export the drawing to an nwc file, append it to a Navisworks project, then link the data files to it.

  • The infrastructure BIM model exported from infraWizard has two components, a CAD drawing containing 3D Solid entities representing the pipes and structures of the utility networks, and text files containing the geometry data of these elements. You can migrate these data to Navisworks by following the below steps:

    1. Export the CAD drawing to an nwc file using “NWCOUT” command. If you receive a message “UNKNOWN COMMAND” at the command bar, then you need to install NWC Export Utility which is a free add-in from Autodesk available at this link.
    2. Convert the two text files containing nodes and pipes data into Excel (.xlsx) format by following the below steps:
      • Open Microsoft Excel > click “Open” on the left pane > browse to the text file location and open it.
      • On the Text Import Wizard, select the file type “Delimited” > check the option “My data has headers” > click “Next” > at the “Delimiters” frame, check only the option “Tab” > click “Next” > specify the data format of the first column in the data as “Text” > Click “Finish”.
      • Change the name of the active sheet containing data to “Sheet1”.
      • Use “Save As” command to save the file in .xlsx format.
    3. Open Navisworks Manage and click “Append”, then browse to the nwc file and open it. Use the command “Zoom all” to zoom to the imported networks.
    4. From the Tools panel, click “Data Tools”, then click “Import…”, browse to the “Documents” folder, then open “Documents\infraWizard Projects\Data Links for Navisworks”, then select the two .xml files of the type of units you’re using (Metric/Imperial), and click “Open”.
    5. On the DataTools dialogue, select “INW Node Data” > click “Edit..” > click “Setup…” > click “Select workbook…” > browse to the excel file of nodes data you created > click “OK” > Click “OK” > Click “OK”.
    6. On the DataTools dialogue, select “INW Pipe Data” > click “Edit..” > click “Setup…” > click “Select workbook…” > browse to the excel file of pipes data you created > click “OK” > click “OK” > click “OK”.
    7. On the DataTools dialogue, check the two items “INW Node Data” and “INW Pipe Data” then click “OK”.
    8. Now when you select any network pipe or structure and open the properties pane, you should find an additional tab called “INW Node Data” or “INW Pipe Data” showing the geometry data of this elements as exported from infraWizard.
    9. You can finally save the file in nwf/nwd format to keep all settings you made.